FAQs

Yo, thinking of getting one of our dope Luxury Collection mattresses? We got your back! Test it out for 100 nights, and if it ain't the dream sleep you expected, you can hit us up. Just remember, this comfort guarantee is only for the Luxury Collection. And hey, all our mattresses come with a solid 5 or 10-year best-in-class warranty, so you know you're getting the real deal. Sleep easy! 🛌✌️

Luxury Collection vs. Classic Collection 🛏️✨

Luxury Collection: This collection stands out for its state-of-the-art materials, boasting the UltraCoil Sleep System, advanced latex foams, a sophisticated 6-way foam encasement, and our latest Cooling Covers. As a testament to its superior quality, mattresses in this range come with a 10-year best-in-class warranty and a 100-night comfort guarantee.

Classic Collection: Revered for its timeless design paired with dependable quality, our Classic Collection utilizes innovative materials to ensure a consistently comfortable sleep experience. all covered under a 5 year best-in-class warranty.

In essence, while both collections uphold Nimbus Mattress' dedication to quality and comfort, the Luxury Collection offers an enhanced sleep experience, extended warranty, 100-Night Comfort Guarantee and the promise of cutting-edge materials and technology.

🌙 100-Night Guarantee with Protection! 🌙

At Nimbus Mattress, we're dedicated to ensuring your complete satisfaction and comfort. Our 100-Night Comfort Guarantee is designed to give you ample peace of mind while you find the perfect match for your sleep needs. To keep this promise fair and feasible for everyone involved, there are just a few simple guidelines to keep in mind.

💤 Your Peaceful Transition: The First 30 Nights 

Your body might take some time to adapt to the sublime comfort of our mattresses. That’s why we encourage you to experience it for at least 30 nights. During this initial period, we hope you'll fall in love with your new sleep surface!

🔄 Simple, Stress-Free Exchange: From Night 31 to 100

If your mattress doesn't hit the mark on comfort, you can opt for a one-time exchange for any model of equal or lesser value. Whether you need something firmer, softer, or just different, we’re here for you.

However, to ensure your exchange is smooth and hassle-free, we kindly ask that your original mattress be returned in good condition. Here’s what that means:

✨ Keep It Pristine: No Rips, Stains, or Tears

Your returned mattress must be in a condition that allows it to find a new home. That means no physical damage, such as rips, visible stains, or tears. Keeping your mattress pristine ensures your eligibility for both the 100-Night Comfort Guarantee and any applicable warranties.

🛡️ Safeguard Your Sleep: Use a Mattress Protector

Want to relax, knowing your mattress is safe from the unexpected? We highly recommend purchasing a mattress protector, which not only extends the lifespan of your mattress but also safeguards your eligibility for our comfort guarantee and warranty coverage. It’s a win-win: you enjoy peace of mind, and your mattress stays as good as new!

🚚 A Minimal Exchange Fee

We strive to make your comfort exchange as affordable as possible with a nominal delivery fee of $99. This helps cover some of the transportation costs associated with getting your new preferred mattress to you.

💌 Ready to Make a Change?

Our dedicated customer service team is just a call or email away, ready to guide you through the exchange process. Remember, we're committed to making your nights restful and your experience seamless.

Embark on your journey to undisturbed sleep with Nimbus Mattress and enjoy sweet dreams, risk-free. 🌟

  Hey there, dream chasers! Before you dive headfirst into those cloud-like Nimbus Mattresses, we've got some important stuff to cover - the legal lowdown that keeps your nighttime haven safe, sound, and secure: our warranty. Now, we know that "legal" might sound as exciting as watching paint dry, but hang tight! This is the superhero cape that’s got your mattress’s back.

    Warranty Policy for Nimbus Mattress Products:

General Provisions: This document elucidates the warranty service conditions provided by Nimbus Mattress ("the Company"). The Company's mattresses are designed to enhance your sleeping comfort and are substantiated by this warranty against certain product deficiencies, subject to the terms and conditions herein.

Warranty Coverage and Period: The Company warrants the original purchaser ("the Purchaser") of this mattress that during the period of ownership, the mattress will be free from manufacturing defects in workmanship and material, as detailed within this policy.

Body Impression Warranty: Significant body impressions on the mattress, constituting a visible indentation or sag of two (2) inches or more that is not associated with an indentation or sag resulting from use of an improper or unsupportive foundation or adjustable bed base, shall be deemed a warranty defect. Such a defect, upon thorough evaluation, merits the activation of warranty service.

Void of Warranty: Please note that any damage to the mattress including, but not limited to, rips, tears, and stains, initiated by the Purchaser post-purchase, will void this warranty. The Company unequivocally suggests the Purchaser make an ancillary purchase of a mattress protector to safeguard the integrity of the mattress, and by extension, this warranty.

Legal Remedies: All claims in relation to this warranty will be governed by the laws of the state in which the original transaction was completed, unless otherwise explicitly stated. This warranty gives the Purchaser specific legal rights, and the Purchaser may also have other rights, which vary from state to state.

            Limitations and Exclusions: EXCEPT AS OTHERWISE EXPRESSLY STATED HEREIN, THE COMPANY MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS COVERED BY THIS WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

    This warranty is in lieu of all other express warranties. The duration of any applicable implied warranties, including but not limited to the implied warranties of merchantability and fitness, is limited to the term of this express warranty. The Company's sole liability shall be the repair, replacement, or pro-rated replacement as contained herein. Under no circumstances shall the Company be liable for any incidental, special, or consequential damages, whether direct or indirect.

    By maintaining adherence to these provisions, the Purchaser can ensure the longevity of their mattress under the Company's diligent custodianship.

HyPURGel is a responsive gel-infused latex foam that offers a floating sensation, avoiding the sinking feel of typical memory foam. It ensures double the airflow and superior cooling, is environmentally friendly, free from harmful chemicals, recyclable with CertiPUR-US certification. 🌿🇺🇸🛌

Copper Latex is a cooler, copper-infused synthetic latex that outperforms traditional memory foams, offering consistent support and relieving pressure points. It's denser for lasting durability, tailored for optimal firmness as a top mattress layer, and boasts superior strength and support characteristics. It's eco-friendly, low in VOC emissions, recyclable with CertiPUR-US certification. 🌱🇺🇸🛏️

Latex foam is a natural, breathable material derived from the sap of rubber trees, known for its resilience and durability. It offers a unique combination of softness and support, instantly responding to body contours, ensuring optimal spinal alignment. Latex foam also has hypoallergenic properties and is resistant to dust mites and microbes. With its eco-friendly nature and ability to provide temperature regulation, it's a sought-after choice for many seeking a blend of comfort and sustainability in their mattresses and bedding products. 🌿🛏️ 

High-density foam is used in our foam-encased mattresses, is a resilient material known for its enhanced support and longevity. Its compact cell structure ensures the foam maintains its shape over time, resisting sagging and wear. It provides a firm edge to the mattress, increasing the usable sleep surface and preventing roll-off.   We also use it as our core in our all-foam mattresses. Additionally, it serves as a protective barrier, reinforcing the mattress's structural integrity and distributing weight evenly, making it a popular choice for those seeking both comfort and durability in their sleep experience. 🛏️💪 

Super Soft Foam as the name suggests, is all about delivering an ultra-plush and luxurious feel to bedding and furniture. This foam is designed to provide immediate softness upon touch, making it ideal for top layers or pillow tops in mattresses, ensuring an initial cloud-like comfort. While it offers a supreme level of coziness, it's typically paired with firmer support layers to ensure overall mattress stability. Whether you're sinking into a mattress or resting on a cushion, super soft foam promises a gentle and sumptuous experience. ☁️🛏️🤗 

Adaptive Foam characterized by its distinct peak-and-valley design reminiscent of an egg carton, is a popular choice for bedding due to its breathable and pressure-relieving properties. This unique structure promotes airflow, aiding in temperature regulation, while also providing a softer feel that cradles the body, reducing pressure points. Adaptive foam enhances comfort and extends the life of a mattress. 🥚🛏️🌬️ 

Supportive Foam is a game-changer in bedding technology. Specifically formulated to strike the perfect balance between softness and support, this foam offers a tailored sleeping experience. Its unique properties ensure that while it contours to the body, eliminating pressure points, it also maintains structural integrity, keeping the spine aligned. Whether used as a core layer or a comfort layer, our supportive foam guarantees both relaxation and the right support for a refreshing night's sleep. 🌙🛏️👌 

Orthopedic Foam is engineered to prioritize both comfort and bodily alignment. While it possesses the cloud-like softness that sleepers love, its primary objective is to offer therapeutic support, addressing common sleep-related ailments and ensuring proper spinal alignment. By adapting to the body's natural curves, orthopedic foam not only relieves pressure points but also provides the necessary support, making it an ideal choice for those seeking both plush comfort and targeted relief. 🌙🛏️🌿  

The UltraCoil Sleep System represents the pinnacle of pocketed coil technology. Crafted through an ultrasonic welding process, these coils ensure unparalleled durability and longevity. Unlike conventional methods, each coil is preloaded and then meticulously wrapped, further enhancing their performance and lifespan. It's not just a pocketed coil; it's a commitment to superior support and lasting quality, promising our customers the ultimate sleep experience. 🛏️🌀🌙

The 416 Traditional Innerspring Unit is a robust coil system pivotal for providing consistent support and durability in mattresses. Comprising 416 individually coiled springs, this unit adeptly distributes weight across the mattress, ensuring even wear and reducing pressure points. The high coil count translates to enhanced contouring and responsiveness, adjusting seamlessly to body movements. Whether you're a back, side, or stomach sleeper, the 416 spring unit ensures a stable foundation for a refreshing sleep experience. 🌙🛏️🌐

All-foam Mattresses offers a unique blend of comfort and support, crafted entirely from layers of different foam types. Renowned for their contouring properties, these mattresses seamlessly mold to the body's shape, alleviating pressure points and ensuring spinal alignment. Without the presence of coils, they provide a quiet sleep environment with minimal motion transfer, making them ideal for partners with varied sleep schedules. Their layered construction allows for a tailored firmness level and heat dissipation, ensuring a comfortable sleep temperature. In essence, an all-foam mattress delivers a plush, supportive, and undisturbed night's rest. 🛏️🌙🤗

GlacierTex Cooling Cover stands out as a revolutionary addition to modern bedding. Designed with advanced fabric technology, it maintains a temperature that's a remarkable 50% cooler than traditional fabrics. This ensures that sleepers experience a refreshing and chill surface throughout the night, combatting the common issue of overheating. Beyond just comfort, the GlacierTex Cooling Cover is a testament to Nimbus Mattress's commitment to cutting-edge innovations, promising users a cooler, more rejuvenating sleep experience. ❄️🛏️🌙

Cool Silk Cooling Cover is a blend of exquisite Japanese threading and premium polyester, ensuring sleepers a surface that's distinctly cooler to the touch. Engineered to be 40% cooler than conventional fabrics, this cover provides an instant relief from nighttime warmth, paving the way for uninterrupted and restful sleep. The synergy of traditional Japanese craftsmanship with modern cooling technology ensures not just comfort, but a touch of luxury to every night's rest. 🌙🛏️❄️

CoolTex Cooling Cover combines the best of both worlds: the cooling prowess akin to the Cool Silk Cooling Cover and an added plushness for an elevated comfort level. Crafted with precision, it delivers a surface temperature notably cooler than standard fabrics, ensuring sleepers stay refreshed throughout the night. Its distinct puffiness adds an extra layer of softness, cradling the sleeper in both coolness and comfort. It's not just a cover; it's an invitation to a dreamy, cloud-like sleep experience. ☁️🛏️❄️🌙

Cool Copper Cover a convergence of cooling technology and the time-tested benefits of copper. Infused with actual copper strands woven meticulously into the fabric, this cover boasts a 25% enhanced cooling capability, actively drawing heat away from the body. But it doesn't stop at just cooling; the inclusion of copper introduces a spectrum of benefits, including antifungal, antiviral, and antibacterial properties. Plus, for those with sensitive skin or allergies, it's hypoallergenic, ensuring a clean and refreshing sleep environment. Dive into a world of cool, hygienic, and rejuvenating sleep with the Cool Copper Cover. 🛏️❄️🔶🌙

1. Sleep On It: Before making a decision, give your Nimbus mattress a try. We recommend spending at least 30 nights on it, allowing your body to adapt to the new sleeping surface.
2. Reach Out: If you're still not head over heels for your mattress after the initial period, don't fret! Get in touch with our dedicated customer service team via our website, email, or phone. Have your order details ready and share with us why the mattress isn't working out.
3. Selection: Explore our lineup and choose another mattress that feels right for you. Our sleep experts are on standby to guide you based on your feedback.
4. Initiating the Exchange: Once you've picked your new sleep partner, we'll get the ball rolling on the exchange.
5. Delivery of Your New Mattress: We will pick up and delivery your new mattress at the same time.  Remember, the returned mattress must not have any rips, stains or tears! Please note, there's a $99 delivery fee associated with this service.
6. Finalize & Sleep Tight: With your new mattress in place, all that's left is to dive into a restful night's sleep. Do remember, the 100-night trial is a one-time deal, making this your final selection under the guarantee.
7. Feedback Welcomed: Your satisfaction is our goal. Any thoughts, queries, or feedback you have, don’t hesitate to share.

At Nimbus Mattress, we're committed to ensuring every night is a good night. And with our 100-night comfort guarantee, you can sleep soundly knowing you made the right choice. Sweet dreams! 😴🌌🌠

Currently, we're focused on delivering exclusively within the DFW area. However, keep an eye out, as we're always looking to grow and may expand our delivery regions in the future! 🚚🌆🔜

No. Affirm and Shop Pay complete what is called a “soft pull,” so it won't affect your credit score. If you decide to purchase with Affirm or Shop Pay missed payments may cause a decrease in credit score.

Payment plans vary by provider:

Affirm: Plans vary based on approval, with 3, 6, or 12 month payment plans available. Rates are between 0–36% APR. A down payment may be required. Subject to eligibility check and approval. Payment options depend on your purchase amount. Estimated payment amount excludes taxes and shipping fees. Actual terms may vary.

Shop Pay: Purchases between $50 USD to $17,500 USD are eligible for Shop Pay Installments, with options to:
  

Pay in 4 for purchases $50 to $999

• Interest-free payments every 2 weeks
• No impact to your credit score

Pay monthly for purchases $150 to $17,500

• 3, 6, or 12-month terms
• Rates from 0-36% APR
• No impact to your credit score to apply 

Eligibility requirements and credit score

You must be over the age of 18, reside in the US, and be paying in USD to use Shop Pay Installments.
 
Your credit scores aren't impacted if your purchase is split into 4 bi-weekly payments using Shop Pay Installments. If your purchase is split into monthly payments, then your payments may be reported to a credit bureau.
  

Fees or penalties

For purchases split into 4 bi-weekly payments, there are no additional charges or interest rates applied. Purchases split into monthly payments may be subject to interest.
 
 **You can pay your balance off early without penalty.